Developer
$25.00/month
HERE equivalent: $50.00
One seat, business hours, for a team still building.
- First response: 72h
- Seats: 1
- Business hours, Mon–Fri
- Console and documentation access
- Community forum escalation
Support
Support plans, priced like everything else here.
HERE charges support separately and takes the greater of a monthly floor or 9% of licence fees. We halve the floor and drop the percentage, keeping the response targets as they are.
Essential
$262.50/month
HERE equivalent: $525.00
Five seats with escalation and service credits attached.
- First response: 12h
- Seats: 5
- 24×5 coverage
- Escalation path to on-call
- Standard service reports
Advanced
$1,100.00/month
HERE equivalent: $2,200.00
Ten seats, root-cause analysis, faster escalation.
- First response: 6h
- Seats: 10
- 24×5 coverage
- Root-cause analysis on major incidents
- Quarterly service review
Premium
On request
Unlimited seats with a named engineer and local-language cover.
- First response: 4h
- Seats: Unlimited
- Designated technical engineer
- SSO for the console
- Local-language support
- Custom service reports
HERE applies 9% of licence fees on their Essential and Advanced plans where that exceeds the floor. We do not apply a percentage at all, which means the gap widens as your usage grows.
Side by side
| Plan | First response | Seats | HERE list (USD) | ApiNavi (USD) | ApiNavi (EUR) |
|---|---|---|---|---|---|
| Developer | 72h | 1 | $50.00 | $25.00 | €20.00 |
| Essential | 12h | 5 | $525.00 | $262.50 | €210.00 |
| Advanced | 6h | 10 | $2,200.00 | $1,100.00 | €880.00 |
| Premium | 4h | Unlimited | On request | On request | On request |
HERE — Support plans — retrieved 2026-07-27