Written to be read. Where a clause has a practical consequence, the consequence is stated rather than implied.
Why this page exists
The pricing page does not say we are cheaper. It names the figure, the page it came from and the day it was read, so the claim can be checked by someone who does not trust us. A contract that says it is more generous has to meet the same standard.
So here are the clauses, one by one, against the clause each one answers. Where their terms are already as good as ours, the row says so — two of the twelve do. A comparison that only ever wins is an advertisement, and you would be right not to believe it.
The short version
Keep what you asked for, for as long as you like, including after you leave. Cancel whenever you want and get the unused balance back. Never be audited. Get outage credits without asking for them. Read the terms you signed for as long as your term runs.
None of it is a favour we can withdraw: each line is a section of the agreement, linked in the table below.
Clause by clause
Every promise on this page that is stronger than the market default is set against the clause it answers, quoted from the vendor's own published terms with the date it was read.
Keeping what you asked for
More generous
HERE's published terms
“Cache or store outside of the Platform any Results … for more than 30 days, except HERE Positioning services which cannot be … stored … for more than 24 hours”
Keep any result you requested for as long as it is useful to you. There is no expiry on a response you paid for, and no separate licence to renew for holding onto it.
“Within thirty (30) days from any expiration or termination … you must … uninstall, delete, and destroy all software, backup copies, and all other materials”
Nothing. Results you fetched while the account was live stay yours after it closes; we ask for no deletion, no certification and no audit of your systems.
Your rate is fixed for any term you commit to, and the half-of-HERE rule is a term of this contract rather than a claim on a page: if their published rate falls, ours follows within 30 days. An increase needs 90 days' notice and lets you leave with a refund.
“HERE may inspect your records on your premises upon 30 days' prior written notice”
§11, verification — the customer pays for the inspection if it finds a 5% underpayment — HERE Platform Terms, September 2023, read 2026-07-27
This contract
We have no audit right over you at all. Our meter is the record, it is visible to you in the console request by request, and if we ever undercharge you the shortfall is ours.
Credits are calculated from our own measurements and appear on the next invoice without you asking, filing log files or noticing in time. You may take them as a refund instead, and they are not your only remedy.
The same twenty-four months — theirs is already generous and we are not going to pretend otherwise. On top of it: a separate, higher cap for a data-protection failure, and no cap at all on defending you against a claim that our data infringes someone's rights.
The terms you accepted hold until your term ends. Changes take effect at renewal, are published with a diff in the changelog, and if you do not want them you leave with the unused balance refunded.
Attribution is required only where a rendered basemap is on screen, in one documented line of text. Geocoding, routing and search results carry no badge, and nothing obliges you to name us to your own customers.
We tell you first and give you time to fix it, except where a live security threat or a legal order leaves no time. A suspension we get wrong is refunded and credited under the SLA.
The same right, in the same words, both ways. Theirs is already even-handed on this one; we add only that consent for any other transfer will not be unreasonably withheld.
We keep a migration guide pointing the other way — off us and onto someone else — for as long as we sell the service, export your usage and invoice history on request, and charge nothing for the leaving.
Their liability cap is two years of fees, which is more generous than the twelve months this industry usually writes. We match it rather than beat it, and say so.
Their assignment clause is already even-handed. We copied it.
Their SLA credit percentages are close to ours; the difference is in having to ask for them, not in the numbers. Where the difference is procedural rather than financial, the row says that too.
Quotations are short and cited for accuracy, not to characterise their business. If a clause here has changed since the date beside it, tell us at [email protected] and we will re-read the document and correct the row.
These are commercial terms, not legal advice. They were drafted to be read by the people who have to live with them; have your own counsel read them before you rely on them.